Customer 360

Every person, organization, asset and commercial relationship in one explainable context.

OXSMATRIX

THE OPERATING ROLE

The governed relationship authority.

Customer 360 is the connective foundation of OXS Matrix. It preserves who the customer is, what they own or operate, how they communicate, what has been promised and how every service and financial relationship has evolved.

OUTCOMES

Eliminate duplicate and fragmented customer histories
Connect contacts, organizations, assets and authorized representatives
Give every authorized team the same current operating context

CONNECTED RECORDS

People and organizations
Contacts and authorized representatives
Assets and service locations
Agreements, conversations and commitments
Service and financial relationships

CONNECTED WITH

Communications Command
Service & Field Operations
Financial Intelligence
Executive Command

HOW THE MODULE MOVES WORK

Context becomes accountable action.

Identify

Resolve the person, organization, role and asset behind each interaction.

Contextualize

Connect conversations, work, evidence, agreements and balances to the governed relationship.

Activate

Present the right context to the authorized employee, workflow or LYNDA experience.

GOVERNANCE BOUNDARY

Customer records remain scoped by organization, role and authority. Public LYNDA has no access to private Customer 360 data.

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